Help on: Address book & Contacts

The address book of Global Payment Plus lets you manage contacts and bank connections for your business partners which you can then use when creating payment orders. The address book essentially belongs to the EBICS customer of the primary Commerzbank access and can be managed by all users of that customer.

You can assign multiple bank connections (in different countries, as well) to one business partner. If you save a payment record as a template, that template is always archived under the contact's bank connection.

For an explanation of specific elements within the form, simply click the number and marker that correspond to that element.

GPP Hilfe zu: Adressbuch und Kontakte / GPP help on: Address book and contacts Help on: Address book & Contacts Help on: Address book & Contacts  Help on: Address book & Contacts Help on: Address book & Contacts Help on: Address book & Contacts Help on: Address book & Contacts Help on: Address book & Contacts

Click the corresponding tab to switch between Contacts and Templates.

Here you will see all of the contacts in your address book.

Enter a contact's name to search for it.

Click here to add a new contact.

When adding a new contact, you will also be asked to enter the contact's first bank connection.

The name and address information used for the contact will apply for all of the bank connections that belong to that business partner. If a contact is deleted, its corresponding bank connections and templates will also be deleted.

One contact can have multiple bank connections. You can specify whether the account owner's name should be taken from the higher-level contact or a different name should be used.

A bank connection is always assigned to a country and must contain at least one account characteristic such as the domestic account number and/or an IBAN. The IBAN option can only be used for countries that support IBANs.

The bank's details are optional. You can provide a domestic bank sort code, a Swift-BIC and/or the bank's name and address. If the bank sort code or Swift-BIC is found, the bank's name will be displayed automatically.

Please note that in order to use a bank connection when manually entering payment orders, certain minimum information must be provided and that the bank connection can only be selected if these minimum requirements are met!

Click here to add a new bank connection under the selected contact.

If a payment record was saved as a template during manual order entry, it is displayed under the corresponding bank connection. A template is always assigned to a specific operation.

For example: When using the Domestic Credit Transfer Germany operation you saved a payment record as a template under a German bank connection with a domestic account number and bank sort code.

To back up the data stored in your address book, please click here to export contacts and bank connection details as a CSV file.