Complaint handling

Clients may submit their complaints to the bank as follows:

• personally during business hours in the head office of our bank (1054 Budapest, Széchenyi rakpart 8.), or

• in any of our regional offices, only upon appointment agreed in advance

• by phone on (+36-1) 374-8100 during business hours, and until 8 p.m. on Thursdays;

• by fax sent to our central number: (+36 76) 502-557;

• by email sent to; and

• by mail addressed to 1245 Budapest, P.O. Box: 1070.

Complaint report information (in English)

Complaint form (in Hungarian)

MNB complaint form (in Hungarian)