Information according to the MNB Recommendation 16/2021. (XI.25.) on the complaint handling procedure of financial institutions”
Clients may submit their complaints to the bank as follows:
• personally during business hours in the head office of our bank (1054 Budapest, Széchenyi rakpart 8.), or
• in any of our regional offices, only upon appointment agreed in advance
• by phone on (+36-1) 374-8100 8.00am to 5.00pm, and 8.00am to 8.00pm on Thursdays;
• by fax sent to our central number: (+36 76) 502-557;
• by email sent to firstname.lastname@example.org; and
• by mail addressed to 1245 Budapest, P.O. Box: 1070.